SS1: Service Science and its Applications

Important Dates Same with the main track of ACIS 2016
Submission Same with the main track of ACIS 2016 (EasyChair)

Be sure to choose SS1 as the topic of your submission

Organizer (contact) Name: Chiaki Hirai

Affiliation: Hitachi, Ltd. Global Center for Social Innovation – Tokyo

Email: chiaki.hirai.xj [at]

Co-organizers Jing Wang: (Beihang University)

Muriati Mukhtar (Universiti Kebangsaan Malaysia)

Description Service is a driving factor for Asian economic growth. However, systematic ways of how to design, develop, launch and improve services have yet to be studied. This session discusses Service Science and its related topics from both sides of theory and practice.

The topics include but are not limited to:

Model of service value, creation and operation

Methodology of service creation, design, management and evaluation

Business issues including service marketing, business model

Service simulation

Service systems and engineering

Service education

Case study